The Maldives premier meeting place for the Customer Experience Management Community
For 150 business leaders, this conference will focus on 5 key areas of CX and how advanced Customer Experience strategies impacts “Business as Usual” and why it has a vital role in strategy. With expert speakers, and contributions from some of the world’s leading authorities, this will take delegates on a single journey across the important subjects towards practical take-aways.
The CX FOCUSES:
1. Digital Transformation
- How to use your organisation’
- culture as a powerful tool for business transformation.
2. Customer Journey Mapping
- Do you map out your customer journeys? Discover how to optimize the customer journey through our advanced customer journey mapping philosophy!
3. Employee Engagement
- Learn how to empower your people to deliver a personal experience
4. New CX Technology
- Hear about the latest CX tools and how they have been used to optimise the Customer journey
5. Use of Customer Insights
- Learn how to create deeper customer loyalty by using customer data more effectively